Pillow Talk Dispatch & Fulfilment Centre

As an iconic Australian business, Pillow Talk’s ‘love of comfort’ philosophy drives our design for their purpose-built headquarters. Combining their corporate business function with distribution and warehouse operations, our design maximises the opportunity to provide operationally sound logistics, prioritises staff comfort in the warehouse environment, and delivers efficiencies in stock storage, logistics and distribution.

Our design for Pillow Talk celebrates the physical workspace as a place to connect, collaborate and improve efficiency. Consolidating their entire corporate, logistics and fulfilment functions into a purpose-built development, the design is a subtle nod to their ‘love of comfort’ philosophy, prioritising the well-being of logistics, warehouse and distribution teams.

The facility includes 11,500m2 warehouse and 2,500m2 online fulfillment and order dispatch as well as 6200m2 of workspace. Flexible ventilation strategies and natural light are used to increase the comfort across the warehouse floor, and quick rise shutter doors are a key health and safety provision. Warehouse teams are provided the same level of amenity as the corporate team, with the workplace and warehouse centres co-located.

Beyond the adjacency of the fulfilment and distribution centres, our design is informed by workflow studies. Our co-designed approach tests our design assumptions, mitigates the risk of inefficient programming across the site, and creates efficiencies in Pillow Talk’s operations. High strength flooring has been designed to suit Pillow Talks racking and storage requirements, and the entire warehouse floor is sprinkler protected. The efficiencies creates means the warehouse will take 18,000 palettes, 9,000 SKUs and carry enough stock for 2 weeks. Pillow have gained a significant market advantage, with online orders available for immediate dispatch, and store stock moving efficiently through the warehouse.

Driving connectivity between corporate and warehouse functions

Warehouse teams have access to a high level of amenity, shared with Pillow Talk’s corporate team.The interior design for the workplace unconventionally shifts the focus to the interior, rather than the dense industrial outlook that surrounds the building. View lines are directed towards the central ‘sunroom’, connecting the two levels to a central void that is both ‘social hub’ and ‘collaborative workspace’.

Greenery outlines the atrium void, stone paving emulates an outdoor patio, and sunlight fills the space, deliberately creating an outside dimension in what is a heavily industrial setting. Expressed structural steel, polished concrete slabs, and exposed services are softened with timber, rattan and soft colour accents managing an authenticity to the site’s context.